Privacy Policy

Last updated: November 10, 2024

At Quick SERP ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services, website, and related services (collectively, the "Services").

Information We Collect

1. Information You Provide

  • Account information (name, email, password)
  • Billing information (credit card details, billing address)
  • API keys and authentication tokens
  • Search queries and parameters
  • Communication preferences
  • Support tickets and correspondence

2. Automatically Collected Information

  • IP addresses and proxy information
  • Device and browser information
  • API usage patterns and metrics
  • Error logs and performance data
  • Cookies and similar tracking technologies
  • Geographic location (based on IP address)

How We Use Your Information

  • Provide and maintain our Services
  • Process your transactions and billing
  • Monitor and prevent API abuse
  • Analyze usage patterns and improve our services
  • Communicate with you about service updates
  • Respond to your requests and support tickets
  • Comply with legal obligations
  • Detect and prevent fraud

Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data by contacting our support team. Note that:

  • Search query logs are retained for 30 days
  • Billing records are kept for 7 years (legal requirement)
  • API usage metrics are anonymized after 90 days
  • Deleted data may be retained in backups for up to 30 days

Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication options
  • Secure data centers with physical access controls
  • Employee access controls and training
  • Regular backup procedures

Third-Party Services

We may use third-party services for:

  • Payment processing (Stripe)
  • Analytics (Google Analytics)
  • Email communication (SendGrid)
  • Customer support (Zendesk)
  • Infrastructure (AWS, Google Cloud)

These services have access to your information only to perform specific tasks and are obligated to protect your data.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Export your data
  • Withdraw consent

International Data Transfers

We may transfer your data to servers located outside your country. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Privacy Shield certification
  • Data processing agreements
  • Regional data centers where required

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes
  • Displaying a notice in your dashboard

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: privacy@quickserp.com
  • Address: Sec 2, Mahakali Vihar, Khatima, Uttrakhand, India
  • Data Protection Officer: dpo@quickserp.com